Start-up und Innovations-Szene Schweiz
Geschichten aus der Start-up- und Innovations-Szene
24.11.2006, 07:30
Die 5 Telefon Todsünden!
Der erste Kontakt eines potenziellen Kunden mit einem Start-up findet häufig per Telefon statt. Deshalb ist es ratsam, wenn man nur die besten, freundlichsten und motiviertesten Teammitglieder dafür gewinnt (You never get a second chance for your first impression).
[bild]
Durch Christian Engeler, aus meiner Sicht einer der besten Verkaufstrainer für Start-ups in Europa, bin ich auf eine Topliste von Telefonsünden gestossen ,die ich gerne mit euch teile:
Die 5 Telefon Todsünden:
#5: ...wie war nochmals Ihr Name? (Bis vor fünf Minuten noch Müller...)
#4: ...da müssen Sie morgen nochmals anrufen (So, so ich muss...)
#3: ...Frau Müller ist heute leider nicht da! (...ist sie morgen leider da?)
#2: ...dafür bin ich nicht zuständig! (...Sie mich auch...)
#1: ...Sind Sie noch am Telefon? (Ja natürlich, wo soll ich den sonst sein...)
[bild]
(Bildlegende: Versuchen Sie die fünf Telefon Todsünden zu vermeiden.)
Kommentare (12)
Kategorie: «venturelab»
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